Refund Policy

Refund Policy for The Birks Cinema Ltd

If a performance is cancelled, the customer will be offered a rescheduled date where possible, or a refund of the ticket and booking fee. The Birks Cinema Trust will only refund tickets if the performance has been cancelled. We regret that tickets cannot be refunded due to adverse weather conditions if the performance goes ahead. No refund on pre-booked tickets will be made on the announcement of a subsequent special offer.

We understand that sometimes unexpected things happen in life, and you have to change plans. When it comes to your Birks Cinema tickets, while we don’t offer refunds, we do have an option you can use to credit your tickets to your account. That way, when you decide to book to see another film at a later date, you can use this new feature to use a credit amount when it comes to payment.

To do this, please follow these instructions:

To Swap and Credit your Birks Cinema tickets, please visit your orders. You can do that by clicking on this link and logging in to our ticketing site.

Click on the screening you would like to cancel.
Select “Swap or Credit”, then confirm by clicking “Start Refund”.
On the next page, please make sure you select all the tickets you wish to receive a credit for.
Once you are done, please click “Refund ‘£your amount’ to credit”.

If you have any questions, please don't hesitate to send us a message to support@birkscinema.co.uk or call 01887 822845.